Refund Policy
Effective Date: [10 October 2025]
At THRIVESFORWARD, we strive to provide the highest quality of online counseling services. We understand that sometimes plans change, and we have implemented the following refund policy to accommodate our clients:
Payment
The fees to be paid for the Services are as advertised on www.thrivesforward.com.sg.
Fees must be paid in advance to access the Services.
We will fully refund payments for a session where the Therapist has been available for less than 50 minutes during a session, for example, because of internet disruption on the part of the Therapist, or late arrival or early departure of the Therapist. You agree that it is your responsibility to claim and prove that a refund is owed to you.
You agree that if you are late for your session by more than 20 minutes, this will be considered to be a non-refundable, no-show cancellation on your part.
4. Rescheduling or cancellation of appointments
All payments made by clients to ThrivesForward by Goodman Ventures Pte Ltd (T.F) for counselling services are strictly non-refundable, including but not limited to appointment bookings, assessments, and any administrative fees. This policy applies regardless of whether the session was attended, cancelled, or rescheduled by the client, except in cases where T.F determines, at its sole discretion, that a refund is warranted under exceptional circumstances. We highly encourage client to reschedule at least 24hours in advance in order not to forfeit the booking fee.
You agree that if you are late for your session by more than 20 minutes, this will be considered to be a non-refundable, no-show cancellation on your part.
We will fully refund payments for a session where the Therapist has been available for less than 50 minutes during a session, for example, because of internet disruption on the part of the Therapist, or late arrival or early departure of the Therapist. You agree that it is your responsibility to claim and prove that a refund is owed to you.
We do not accept rescheduling requests or cancellations within 24 hours of the scheduled time. Any payments made towards such appointments will be non-refundable.
For rescheduling an appointment within 24 hours of scheduled time, your request is sent to the Therapist directly via the Platform. It is ultimately your Therapist’s decision whether to accept or decline the request, depending on whether they can accommodate a late change to their schedule.
You may be liable for a small fee (as stated on the pricing page) if you reschedule or cancel your in-person session within 48 hours of the scheduled appointment time as there are physical adminstrative charges by the counselling room provider(s).
If you have requested to reschedule an in-person session within 24 hours of the scheduled appointment time and the request is accepted, a 25% charge for the use of thereapy room space will apply to cover Goodman Ventures Pte Ltd costs. These include pre-payment for rental of therapy space, as well as online transaction and administrative costs.
Schedule request sent within 24 hours of the original appointment will be declined, session will go ahead as arranged. No refund will be provided if you are unable to attend. Therefore, we highly encourage client to reschedule at least 24hours in advance in order not to forfeit the booking fee.
5. Private arrangements
You agree that you will not, nor attempt to, make private arrangements with our Therapists to provide any service competitive with any service then offered by the Company on the Platform without the prior express consent of the Company.
If you have any questions or concerns about our refund policy, please contact us at:
THRIVESFORWARD.COM.SG
Email: Admin@Thrivesforward.com.sg
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